DS Waters® of America, Inc., and its affiliates and subsidiaries ("DSW") provide our products and services to you subject to the following terms and conditions ("Terms and Conditions"). These Terms and Conditions apply to DSW and the website under the domain name water.com and all DSW operated websites accessible through water.com (collectively the "Sites"). By accessing, viewing and/or using the Sites, you acknowledge and understand that these Terms and Conditions are the legal equivalent of a signed, written contract, and you accept and agree to be bound by these Terms and Conditions. DSW reserves the right to change our policies and procedures from time to time, in our sole discretion, and your continued use of the Sites following any changes will be deemed to constitute acceptance of the changes. If any term or condition is deemed invalid, void or for any reason unenforceable, that term or condition is deemed severable and does not affect the validity and enforceability of any remaining term or condition. As used throughout these Terms and Conditions, the terms "you" and "your" mean the person(s) accessing, viewing or using the Sites. "Our" means DSW.
Your User Name and Password
When you register to use ("Self Serve Site"), you will be prompted to set up your user name and password when you log onto the Self Serve Site for the first time. If you have problems accessing the Self Serve Site, please email Customer Service at customerservice@water.com or contact Customer Service at 1-800-492-8377. You should make certain that your password is not easy to guess and treat your user name and password with the same degree of care that you use to protect other sensitive financial information. You agree not to give, or make available, your user name or password to any other person. You agree to notify DSW immediately if your user name or password is misused, lost, misplaced or disclosed without your permission by emailing Customer Service at customerservice@water.com or contacting Customer Service at 1-800-492-8377.
Your Account
If you use the Sites, you are responsible for maintaining the confidentiality of your DSW account and your user name and password. You agree to accept responsibility for all activities related to your account, user name or password. DSW reserves the right to terminate your account or access to the Sites in our sole discretion.
Online Payments
As a convenience to our customers, DSW offers you the ability to pay your invoices online 24 hours /7 days a week. By accessing, viewing and/or using our online payment service, you authorize DSW to (i) establish and maintain your invoices and payment authorizations and (ii) process your payments according to your instructions. DSW reserves the right to terminate your access to the online payment service at any time with or without cause or prior notice in our sole discretion. When you send DSW a payment authorization, you authorize DSW to charge your transaction account and remit funds on your behalf so that the funds arrive prior to the Payment Due Date as set forth on your invoice. DSW anticipates completing most transactions and posting your payment within two business days of the date you designate. Due to circumstances beyond the control of DSW, some transactions may take more than two business days to post. Therefore, DSW should receive payment authorizations at least three (3) business days before the actual Payment Due Date. If you send a payment authorization less than three (3) business days before the Payment Due Date, you may be assessed late charges and/or penalties by DSW. DSW tries to process all your payment authorizations promptly and properly. However, DSW will incur no liability if it is unable to complete any payment authorizations initiated by you because of the existence of any one or more of the following circumstances: (1) your account does not contain sufficient funds to complete the payment authorization or the payment authorization would exceed the credit limit of your account; (2) you have not provided DSW with correct names and/or account information; or (3) circumstances beyond the control of DSW that prevent the proper transmission of your payment authorization. Payments or credits processed or charges incurred after the Payment Due Date will be included in your next invoice. Charges for some products and services are non-refundable. Invoices may include charges for partial billing periods based on the date your service was activated.
Incomplete Transactions
By using the online payment service, you authorize DSW to make payments for you from your designated transaction account. If your financial institution or the holder of the account from which you have designated payment is unable to complete your transaction including, but not limited to, insufficient funds, the transaction may not be completed, and DSW may charge you for any returned credit/debit card charges.
Charges
DSW charges you no additional fees to register for Auto Pay. If you pay your DSW invoice electronically through your financial institution, you may incur charges from your financial institution in order to make online payments.
Copyrights
The works of authorship contained on the Sites, including, but not limited to, all design, text, graphics, sound recordings, images and logos (collectively "Copyrights"), are owned, except as otherwise expressly stated, by DSW and are protected by United States and international copyright laws and regulations. In addition, DSW owns a copyright to the Sites as a collective work or compilation, and in the selection, coordination, enhancement and arrangement of the content of the Sites. Except as otherwise expressly stated herein, the Copyrights may not be copied, transmitted, displayed, performed, distributed (for compensation or otherwise), licensed, altered, framed, stored for subsequent use or otherwise used in whole or in part in any manner without the prior written consent of DSW. DSW does not grant any express or implied rights to you in the Copyrights and enforces its intellectual property rights to the fullest extent of the law. The entire contents of the Sites are copyrighted © DS Waters® of America, Inc. 2009-2011. All rights reserved.
Trademarks
The names DS Waters of America, Inc., Alhambra®, Athena®, Belmont Springs®, Crystal Springs®, Deep Rock® , Hinckley Springs®, Kentwood Springs®, Mount Olympus®, Nursery® Water, Sierra Springs®, Sparkletts®, and Roast2Coast®, a coffee delivery service, as well as My Utapia™, a water filtration service, the phrase refreshingly Refreshing, Personally Delivered, the wave symbol and any other names, graphics, logos, service marks and icons identifying DSW, the Sites, or DSW products or services (collectively the "Marks") are proprietary trademarks of DSW. The Marks included in the Sites are protected by trademark, trade dress and other laws and may not be copied or imitated in whole or in part in any manner without the prior written consent of DSW. All other trademarks not owned by DSW that appear on the Sites are the property of their respective owners, and you are not permitted to use the trademarks without the prior written consent of the respective owner. Except as expressly provided in the License and Site Access section, nothing contained in these Terms and Conditions may be construed as granting or permitting any right to use the Marks.
License and Site Access
Your continued compliance with these Terms and Conditions provides you with a limited, personal, revocable, nonexclusive, nontransferable license to use the Sites. This license does not include any resale rights or the right to make commercial use of the Sites or their contents. You are authorized to electronically download or copy the materials published on these Sites solely for your personal, noncommercial informational use. Any contents of the Sites which are downloaded must include the copyright notice set forth in the Copyrights section of these Terms and Conditions. You acknowledge that you do not acquire any ownership rights in the Copyrights or Marks by downloading copyrighted and/or trademarked contents. Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, duplicate, frame, deep link, or otherwise use any information or contents obtained from or through the Sites without the prior written permission of the owner of the respective contents. As a condition of your access, view and/or use of the Sites, you agree that you will not access, view or use the Sites for any purpose that is unlawful, unauthorized or inconsistent with these Terms and Conditions and any applicable laws or regulations, and you agree that the limited license granted you in this section will terminate immediately upon your violation of this agreement. DSW reserves the right to terminate your access to the Sites and their contents at any time, with or without cause or notice, in our sole discretion.
Site Disruptions
DSW is not responsible or liable if or when your access to the Site(s) is or becomes delayed, limited, slow or otherwise unavailable due to any reason, including hardware or software failure; overload of system capacities; damage caused by severe weather, earthquakes, hurricanes, natural disasters or other acts of God; wars, insurrections, riots, acts of terrorism; interruption of power or other utility services; strikes or other work stoppages; governmental or regulatory restrictions; court or administrative orders or rulings; or any other cause (whether similar or dissimilar to any of the foregoing) whatsoever beyond the control of DSW. Furthermore, DSW is not liable for any computer viruses, malicious code or other defect in the Sites or incompatibility among the Sites, files and your browser or other site accessing program.
Electronic Communications
When you visit the Sites or send e-mails to DSW, you are communicating with DSW electronically and agree to receive communications from DSW electronically. DSW will communicate with you by e-mail or by posting notices on the Sites. You agree that all communications provided by DSW to you electronically satisfy all legal requirements that the communications be in writing.
Your Submissions
DSW welcomes your comments, suggestions, ideas or questions about the Sites or any of the products or services offered by DSW. You agree that comments, ideas, suggestions or other information (collectively "Submission(s)") that you provide to DSW in any manner (whether verbally or in writing), including those about any of our products, services or the Sites (including the personal name that you provide DSW with any Submission) are not confidential and may be used by DSW without any limitation. By providing any Submission, you grant DSW a royalty free, perpetual, irrevocable, nonexclusive right and license for DSW to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide or act on the Submission without additional approval or consideration in any form, media or technology now known or later developed for the full term of any rights that may exist in the Submission, and you waive any claim to the contrary. You represent that you own or otherwise control all of the rights to the Submission that you provide and that use of your Submission by DSW will not infringe upon or violate the rights of any third party.
Links to Other Sites
Links to non-DSW websites are provided solely as pointers to information on topics that may be useful to you. DSW makes no representation or warranty, either expressed or implied, about the content of any non-DSW website, including but not limited to the accuracy, completeness, reliability or suitability thereof for any particular purpose. Links to non-DSW websites do not imply that DSW endorses, or is responsible for, the opinions, ideas, products, information or services offered by the non-DSW websites.
Indemnity
You agree to indemnify, defend and hold harmless DSW and all of its employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorney's fees and litigation expenses) relating to or arising from your access, view and/or use of the Sites or any breach by you of these Terms and Conditions.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
DSW USES REASONABLE EFFORTS TO PROVIDE YOU THE MOST CURRENT AND ACCURATE INFORMATION AVAILABLE ABOUT THE SITES AND THEIR CONTENTS INCLUDING, BUT NOT LIMITED TO, OUR PRODUCTS AND SERVICES, THE INFORMATION CONTAINED ON THESE SITES MAY INCLUDE, INACCURACIES, TYPOGRAPHICAL ERRORS OR OUTDATED INFORMATION. DSW MAY MAKE MODIFICATIONS OR CHANGES TO THE SITES OR THEIR CONTENTS AT ANY TIME, FOR ANY REASON. DSW ASSUMES NO RESPONSBILITY FOR ERRORS OR OMISSIONS (INCLUDING BUT NOT LIMITED TO PRICING ERRORS) IN THE INFORMATION OR CONTENTS OF THE SITES. DSW RESERVES THE RIGHT TO REFUSE OR CANCEL YOUR ORDER AT ANY TIME IN OUR SOLE DISCRETION, INCLUDING BUT NOT LIMITED TO (1) ANY ORDER THAT CONTAINS INCORRECT PRICING OR PRODUCT DESCRIPTIONS; OR (2) ANY ORDER THAT VIOLATES OR MAY VIOLATE APPLICABLE LAW. DSW ALSO RESERVES THE RIGHT TO LIMIT THE PRODUCTS OR SERVICES THAT YOU PURCHASE THROUGH THE SITES.
These Sites are generally accessible throughout the continental United States and feature products and/or services that are generally available for purchase from DSW within the continental United States but may not be available in your particular location. The reference to any products or services on these Sites does not imply or warrant that the products or services are available in your particular location. Please contact DSW Customer Service for specific product or service availability in your locality.
YOU EXPRESSLY ASSUME THE SOLE RISK OF ACCESSING, VIEWING AND/OR USING THE SITES AND THEIR CONTENTS. DSW MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, COMPLETENESS, TIMELINESS, RELIABILITY, LEGALITY IN YOUR JURISDICTION OR ACCURACY OF THE SITES AND THEIR CONTENTS FOR ANY PURPOSE, EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS.THE SITES AND THEIR CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES IS DSW OR OUR VENDORS LIABLE FOR ANY INDIRECT, CONSEQUENCIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF YOUR ACCESS, VIEW AND/OR USE OF THE SITES OR THEIR CONTENT (INCLUDING BUT NOT LIMITED TO YOUR ABILITY TO ACCESS, VIEW AND/OR USE THE SITES OR THEIR CONTENT), REGARDLESS OF WHETHER DSW HAS BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, TORT, (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
Governing Law
By accessing, viewing and/or using these Sites, you agree that all matters relating to these Terms and Conditions, and your access, view and/or use of the Sites shall be governed by the laws of the State of Georgia, without regard to the conflicts of laws principles. Any action to enforce these Terms and Conditions will be brought in the federal or state courts presiding in Atlanta, Georgia, and you expressly agree to be subject to the personal jurisdiction and venue of the courts. DSW makes no representation that the information or content on these Sites is appropriate or available for use in other locations. Your access, view and/or use of the information or content on these Sites or the use or purchase of any products or services from any location where any of the contents of these Sites are illegal is prohibited. If you choose to access or make purchases from these Sites from other locations, you do so voluntarily and of your own accord, and you are responsible for compliance with applicable laws. These Terms and Conditions shall be subject to any other agreements you have entered into with DSW.
Dispute Resolution
You agree that if any difference of interpretation, dispute, controversy or claim ("Claim") arises with respect to your accessing, viewing and/or using the Sites and their contents, including, but not limited to, the online payment service, you will promptly make good faith efforts to negotiate a written resolution of the Claim with DSW before taking any legal, administrative or other dispute resolution action whatsoever. You agree that if the Claim remains unresolved within forty five (45) days after the Claim arises, DSW and you will engage in mediation to resolve the Claim using a third party mediator that is reasonably acceptable to both you and DSW. If you file any arbitration claim, administrative/governmental agency claim or legal action of any kind against DSW without first using good faith efforts to resolve the Claim by mediation, you agree to waive any rights you may have to recover attorneys’ fees, court costs or other legal expenses related to the Claim, even if you are otherwise entitled to recover such cost under any applicable law or regulation.
General
In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment or agency relationship exists between you and DSW as a result of these Terms and Conditions or your access, view and/or use of these Sites. The waiver by DSW of any breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default.
PRIVACY POLICY
DSW created this Privacy Policy in order to demonstrate our firm commitment to the privacy of those who visit our Sites. Your privacy is very important to us. This Privacy Policy describes the information that DSW collects from you [through the Sites] as part of our normal operations and describes what may happen to that information. This Privacy Policy does not apply to information that DSW may gather from other sources. Please read this Privacy Policy carefully because it identifies certain of your legal rights. By accessing, viewing and/or using these Sites, you agree to be bound by the terms and conditions of this Privacy Policy and all other terms and conditions set forth in the Sites. If you do not agree, please do not access, view or use the Sites. By accepting this Privacy Policy, you expressly grant DSW the right to use and disclose your personal information in accordance with this Privacy Policy. Your access, view and/or use of these Sites may be monitored, tracked and recorded, and you expressly consent to the monitoring, tracking and recording. If you have any questions regarding this Privacy Policy, please email Customer Service at customerservice@water.com or contact Customer Service at 1-800-492-8377.
Visitors to the Sites
When any visitor links or connects to the Sites, the DSW web server automatically recognizes the visitor's domain name and email address where possible. When you visit the Sites and access information about DSW products and services without revealing your identity or you purchase products or services from the Sites, DSW may ask you to provide certain personal information by completing and submitting an online form. To complete your order DSW may require that you provide your contact information, which may include your name, mailing address, email address or other personally identifying information.
Information Collection Notice
The primary purpose of DSW in collecting personal information is to provide you with the products and services you have ordered and superior customer service. The personal information DSW collects includes first and last names, street addresses, billing information, credit card information and email addresses, as well as some information that will help us provide visitors with relevant information about events and information they may be interested in. All credit card information submitted to the Sites is done through a secure connection and used by DSW exclusively in connection with the purchase of DSW products or services. You always have the option to not provide information by choosing not to use or buy a particular product or service. You agree that DSW may use personal information about you to improve our products and service to you. You agree that DSW may use your personal information to contact you and deliver information to you that may be targeted to your interests, such as special product and service offerings. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications as further described below. DSW does not sell, rent, or knowingly provide the information it receives from Site visitors to any third party without your permission. DSW does share some of the information collected (demographic information, purchase history) with its affiliated companies and its advertising agencies for marketing research purposes.
Use of Cookies
The Sites use data collection devices such as "cookies" on certain pages of the Sites as a convenience to users so that users do not repeatedly input the same information in different parts of the Sites or on repeat visits to the Sites. Cookies are small text files that are transferred from your browser to a web server which a web site can use to recognize a repeat visitor to the Sites. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, which gives you the chance to decide whether or not to accept it. While DSW uses cookies to track your visit to the Sites, our web servers automatically log the IP/Internet address of your computer. This information does not identify you personally and you remain anonymous unless you have otherwise provided DSW with your personal information in which case we may combine this information with other information we have collected regarding you. DSW uses the data it obtains from the Site visitors to provide you with enhanced products and services, for internal marketing purposes, to improve the content of our Sites, for registration in our promotions, and to provide information to those Site visitors who ask for it.
Opt In/Opt Out
Visitors to the Sites who previously provided information to DSW can change or remove the information upon request to DSW. Visitors, who do not want DSW to disclose personal information about them with affiliates and non-affiliated third parties may opt-out of such disclosure. When you opt out of such disclosure, DSW will not disclose your personal information except to service providers performing services on DSW's behalf, or as permitted or required by law and set forth below. Disclosures that are permitted by law include, but is not limited to, sharing personal information with DSW affiliates about transactions or experiences or as may be required to provide you with the products and/or services you have requested. You may exercise your right to opt-out when prompted on the Sites, by clicking the 'unsubscribe' link at the bottom of the email you receive, by emailing Customer Service at customerservice@water.com, or by contacting Customer Service at 1-800-492-8377.
Even if you opt out, we may disclose personal information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, respond to any claims, or to protect the rights, property, or personal safety of DSW, Site users or the public. Information collected through this Site, including personal information, may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition.
Correction of Information
The Sites give all registered Site visitors the opportunity to update or correct contact and billing information previously provided. You can assist DSW to maintain the accuracy of your information by notifying us of any change to your address, telephone number(s), email address(es) or any other information by sending a written request to us at DS Waters of America, Inc., Attn: Customer Service, 4170 Tanners Creek Drive, Flowery Branch, GA 30542 specifying the information to be updated or corrected.
The Security Of Your Information
We have instituted physical, electronic and procedural safeguards to store and maintain your Information [collected through the Sites] in a secure environment. For example, when highly confidential information, such as a credit card number, is transmitted through our website, it is encrypted by using Secure Socket Layer (SSL) software. You may also be required to use a password to access certain pages on the Sites where certain types of Your Information can be changed or deleted. It is therefore important for you to protect against unauthorized access to your password and to your computer. You take full responsibility for maintaining the complexity and confidentiality of your password. Furthermore, while we have implemented safeguards, you should be aware that Internet security technology rapidly changes. We cannot guarantee that the safeguards we employ today can protect Your Information from the threats of tomorrow. You should also be aware that despite our efforts, factors beyond our control may result in disclosure of personal information. Accordingly, we are not in a position to guarantee that your information will be secure under all circumstances.
A Note About International Users
DSW collects, processes and maintains your information in the United States, where privacy laws may not be as protective as in your home country. If you are using the Sites from outside of the United States, by providing personal information to us you are consenting to the transfer of the information to the United States for processing and maintaining in a manner consistent with this Privacy Policy.
A Special Note About The Privacy Of Minors
Our Sites are designed and intended for use by adults over the age of 18. In compliance with the Children's Online Privacy Protection Act and fair information practices, DSW will not knowingly collect personal information regarding children under the age of 13. DSW has a mini-site relating to its Nursery Water products, the Nursery Water Fun Zone which provides activities which are intended for children under 5 years of age and their parents. No personal information is collected in the Nursery Water Fun Zone area.
Changes To Our Privacy Policy
DSW may update this policy from time to time as our information practices are modified or changed. If we make any material changes to this policy, we will notify you here. We encourage you to periodically review this page for the latest information on our privacy practices.
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