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If you've recently signed up for our bottled water service, watch this video to learn more about what to expect from your bottled water delivery service experts.

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Scheduling Equipment
Set up & First Delivery

When you sign up for water delivery service, you can schedule your first water delivery & equipment set up at your convenience. A Route Sales Representative (RSR) will personally deliver your bottled water to your home or office based on your confirmed schedule request, set up your new equipment, and educate you about features and equipment usage.

After signing up for bottled water delivery service, you will decide when you would like your cooler to be set up. An RSR will come by your home or office to set up your cooler, drop off your first water delivery and review operation instructions. Cooling and heating systems of the cooler will be verified and proper bottle handling and no-spill features will be discussed.

Contract & Initial Bill

On the first visit, your RSR will bring your contract and review product descriptions, pricing and promotional plans. You will also receive your welcome brochure and additional product brochures. Your invoice will be due every 4 weeks.

Communicating with Your Route Sales Representative

During your initial set up, you will decide with your RSR where to leave your empties and where the new water bottles will be placed. You will also receive a branded note pad that can be used to leave messages for your RSR on your delivery day. You can also share requests with your RSR in person during bi-weekly delivery visits.

The day before each delivery, you will receive a reminder call that your RSR will be stopping by the next day. You should leave your empty bottles out the morning of your delivery day. To make adjustments to your service, please update your order online, leave a note on your returnable bottles, send an email to customerservice@dsservices.com, or call customer service at 1.800.4WATERS.