Same great products, new service provider

Welcome to Crystal Springs^®!

I am delighted to have you as one of our valued customers. Whether it's service for your home, office or both, we are excited to be your new beverage provider.

At Crystal Springs, we're more than great water. With a full offering of preferred bottled water, coffee, tea and water filtration products, we're complete refreshment and convenience. From the first sip to the last drop, our beverage delivery service is designed to simplify your life.

We are absolutely committed to your satisfaction. If there is any way our team can improve your experience, please don't hesitate to reach out to us at 888-588-2686 or customerservice@primowater.com. We welcome your feedback.

Sincerely,

Tom Harrington
CEO of Primo Water Corporation

Letter from CEO of Premium Refreshment

Welcome Letter – Memphis customers

Welcome Letter – Little Rock and Jonesboro customers

Select a Question

You have questions? We have answers.

If you have questions about your service or your transition to Crystal Springs^® delivery, please see the list of Frequently Asked Questions. You can scroll down to read them all or click on those that interest you.

What Happens Next?

Effective February 21, 2022, all of the beverage deliveries you've been receiving from Premium Refreshment will be provided by Crystal Springs^®. Our goal during this transition is to ensure you understand all of the changes and added benefits available to you.

Continued Great Service

We will continue to deliver the Mountain Valley products you currently enjoy as well as an array of new bottled water, coffee and water filtration products and equipment.

Delivery Schedule

As we make this transition, it may be necessary to make changes to your delivery day and a new delivery person may be assigned to your account. To view your new delivery schedule, go to crystal-springs.com and create your online account.

Invoices & Account Number

Our invoices are aligned with our delivery cycle, so you will receive one invoice every 28 days. You will also receive a new customer account number. This number can be found on your welcome email or your Crystal Springs invoice. Please refer to this number when setting up your online account or communicating with our Customer Care team.

Paperless Billing

Go green and save money! If you sign up to receive electronic invoices, it will help you avoid the fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge. If you currently receive electronic invoices with Premium Refreshment, you will continue to receive eInvoices from Crystal Springs.

Payment Methods

You can pay your bill using AutoPay, by mail, online, using the MyWater+ app or by calling us at 888-588-2686. If you signed up for AutoPay with Premium Refreshment using a debit or credit card, your billing information has been automatically transferred. Billing information for Premium Refreshment ACH AutoPay customers will not be transferred. You can sign up for AutoPay using your online account.

Why Use the My Water+ App?

Download the MyWater+ app to easily pay your bill and communicate with us about your account. You can view, change or skip your upcoming deliveries and recurring orders, and search and shop for new products.

How does delivery service work?

Your delivery service is scheduled for every two weeks or every four weeks, and you have a choice between two delivery options:

Easy Edit Plan
Set the exact quantity of any product you would like to receive on each delivery. Until you decide to change it, you will always be delivered this quantity.

You can edit your products or quantities any time before the regular cutoff time (usually 3 pm local time the day before your delivery).

Predictive Order
We will deliver product quantities based on your average consumption over the last few deliveries.

You're still in control; we'll let you know what's coming prior to each delivery, so you can make changes if you'd like.

How do I set up my account?

Want to check your delivery schedule, change your order or sign up for paperless billing? The easiest way to manage your account is online. All you need to get started is your Crystal Springs^® account number located on your welcome email or invoice.

Pay Your Bill

Manage Deliveries

Add or Change Products

How does billing work?

Invoices

Our invoices are aligned with our delivery cycle. You will receive one invoice every 28 days.

Paperless Billing

If you are already receiving electronic invoices from Premium Refreshment, you will continue to receive them from Crystal Springs. To avoid the $4 fee charged for processing and mailing paper invoices, be sure to sign up for eInvoice. We waive this fee for the first 90 days.

Many Ways to Pay

You can pay your bill online, using our MyWater+ app, by mail, or by calling Customer Care at 888-588-2686.

Download W-9 for business accounts

How can I sign up for AutoPay?

You're already enjoying the convenience of beverage delivery service. Now you can simplify your life even more with a hassle-free bill-paying routine.

To enable AutoPay, visit crystal-springs.com and log in to your account to choose your method of payment – ACH, debit or credit card. You'll receive an email when your invoice is ready and your payment will be automatically applied. Just set it and forget it!

Already signed up? If you are currently signed up for AutoPay with Premium Refreshment using a debit or credit card, your billing information has been automatically transferred.

Billing information for Premium Refreshment ACH AutoPay customers will not be transferred. You can set up a new AutoPay account online.

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 888-588-2686.

View your scheduled deliveries for the next three months.

Please use the last eight digits when referencing your account.

See your previous balance and payments posted since your last invoice.

View your bottle deposits and returns. Learn more

Learn more

See totals for various products and transactions.

Pay your invoice by mail, online or by calling Customer Care at 888-588-2686. We accept Visa, Master Card, Discover, and American Express

This is your new Remittance Address.

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 888-588-2686.

Upcoming Delivery Dates – View your scheduled deliveries for the next three months.

Customer Account Number – Use this number when referencing your account.

Promotions – Register online to view our latest monthly promotions.

Summary – See your previous balance and payments posted since your last invoice.

Delivery Fees – Learn more

Will I be charged for bottle deposits?

A refundable bottle deposit for 2.5-, 3- and 5-gallon bottles will apply. This charge will be credited to your account as each empty bottle is returned.

Will I be charged a delivery fee?

Like many delivery companies, we will apply a flat rate charge per delivery to help cover the cost of delivering products to your home or office.

Will I have a new delivery person?

As we make this transition, it may be necessary to make changes to current service routes, and you may have a new delivery person. It is our goal to deliver the same level of service excellence you've come to expect.

Will my product choices or pricing change?

Your pricing will not change at this time – you'll be billed the same amount as before.

We will continue to deliver Mountain Valley bottled water products plus a full offering of Crystal Springs^® bottled waters, coffee, tea, premium waters and water filtration products.

In terms of product mix, we'll do our best to maintain the same assortment. If we feel a change in product choices or pricing is necessary, we'll let you know about the change by letter or email. We'll also offer a recommendation for a replacement product that we think you'll enjoy just as much.

Will my product choices or pricing change?

I still need help. What do I do?

We're happy to assist you and answer your questions. You can always speak to your delivery person when he or she stops by, or you can leave a note for your delivery person on your empty bottles. You can also reach us through any of the options below.

Online

888-588-2686

Monday – Friday
8:00 am – 9:00 pm ET
Saturday
9:00 am – 6:00 pm ET

Mobile App

Social Media

How do I order other beverages and services?

We have many great beverage brands and options for you. In addition to bottled water, we also deliver coffee, tea, water filtration services and more. We serve homes and offices, so selection varies based on your account type.

If you need to stock up or are having a party, it's easy to increase or change your order. Or if you'd like to try something new, we have lots of refreshing choices for you.

Explore what's available for you
Or call us at 888-588-2686
Monday - Friday: 8:00 am - 9:00 pm ET
Saturday: 9:00 am - 6:00 pm ET

Customer subject to CA CASH REFUND or applicable state bottle deposits on free and purchased cases.

How do I order other beverages and services?