Same great products, new service provider

Welcome to Hinckley Springs^®!

I am delighted to have you as one of our valued customers. Whether it's service for your home, office or both, we are excited to be your new beverage provider.

At Hinckley Springs, we're more than great water. With a full offering of preferred bottled water, coffee, tea and water filtration products, we're complete refreshment and convenience. From the first sip to the last drop, our beverage delivery service is designed to simplify your life.

We are absolutely committed to your satisfaction. If there is any way our team can improve your experience, please don't hesitate to reach out to us at 800-848-1842 or customerservice@primowater.com. We welcome your feedback.

Sincerely,

Tom Harrington, President
CEO of Primo Water Corporation

Welcome Letter for Water Customers
Welcome Letter for Filtration Customers
Farewell Letter

Select a Question

Filtration Customers – Click Here for More Information

MidWest Co-Packing Customers, please – click here

You have questions? We have answers.

If you have questions about your service or your transition to Hinckley Springs^® delivery, please see the list of Frequently Asked Questions. You can scroll down to read them all or click on those that interest you.

What Happens Next?

Effective October 30, 2023, all of the beverage deliveries you've been receiving from Century Springs will be provided by Hinckley Springs^®. Our goal during this transition is to ensure you understand all of the changes and added benefits available to you.

Continued Great Service

You will now receive Hinckey Springs^® bottled water products. We also offer a wide array of new premium bottled water products and equipment.

Delivery Schedule

As we make this transition, it may be necessary to make changes to your delivery day and a new delivery person may be assigned to your account. To view your new delivery schedule, go to hinckleysprings.com and create your online account.

Invoices & Account Number

Our invoices are aligned with our delivery cycle, so you will receive one invoice every 28 days. You will also receive a new customer account number. This number can be found on your welcome email or your Hinckley Springs invoice. Please refer to this number when setting up your online account or communicating with our Customer Care team.

Paperless Billing

Go green and save money! If you sign up to receive electronic invoices, it will help you avoid the fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge. If you currently receive electronic invoices with Century Springs, you will continue to receive eInvoices from Hinckley Springs.

Payment Methods

If you are currently signed up for AutoPay with a credit card, your information will be transferred. ACH/EFT does not transfer. Invoices and rent billed during your first statement period will be charged to your credit card. After that, invoices will be charged at the time of delivery. If you are not already signed up for AutoPay, simplify your billing routine with recurring payments using a debit or credit card. You can also pay your bill by mail, online, using the MyWater+ app or by calling us at 800-848-1842.

To cover the cost of credit card acceptance, we will pass on a 3.5% credit card surcharge. This surcharge is not more than the cost of accepting these cards. If you currently use a credit card for AutoPay, we will waive this fee for 90 days to allow time for a new payment method to be provided. There is no surcharge for debit cards.

Why Use the My Water+ App?

Download the MyWater+ app to easily pay your bill and communicate with us about your account. You can view, change or skip your upcoming deliveries and recurring orders, and search and shop for new products.

How does delivery service work?

Your delivery service is scheduled for every two weeks or every four weeks, and you have a choice between two delivery options:

Easy Edit Plan
Set the exact quantity of any product you would like to receive on each delivery. Until you decide to change it, you will always be delivered this quantity.

You can edit your products or quantities at any time before the regular cutoff time (usually 3 pm local time the day before your delivery).

Predictive Order
We will deliver product quantities based on your average consumption over the last few deliveries.

You're still in control; we'll let you know what's coming prior to each delivery, so you can make changes if you'd like.

How do I set up my account?

Want to check your delivery schedule, change your order or sign up for paperless billing? The easiest way to manage your account is online. All you need to get started is your Hinckley Springs^® account number located on your welcome email or invoice. Going forward, all payments should be sent to Hinckley Springs.

Pay Your Bill

Manage Deliveries

Add or Change Products

How does billing work?

Invoices

Our invoices are aligned with our delivery cycle. You will receive one invoice every 28 days.

Paperless Billing

If you are already receiving electronic invoices from Century Springs, you will continue to receive them from Hinckley Springs. To avoid the $6 fee charged for processing and mailing paper invoices, be sure to sign up for eInvoice. We waive this fee for the first 90 days.

eInvoice

You can pay your bill online, using our MyWater+ app, by mail or by calling Customer Care at 800-848-1842.

Download W-9 for business accounts

How can I sign up for AutoPay?

You're already enjoying the convenience of beverage delivery service. Now you can simplify your life even more with a hassle-free bill-paying routine.

To sign up for AutoPay, visit hinckleysprings.com and click on "My Account" to choose your method of payment. If you choose to pay by credit card, you will be charged a 3.5% fee. To avoid this fee, please use these two options: debit card or electronic funds transfer. If you currently use a credit card for AutoPay, we will waive this fee for 90 days to allow time for a new payment method to be provided. You'll receive an email when your invoice is ready, and your payment will be automatically applied. Just set it and forget it!

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 800-848-1842.

View your scheduled deliveries for the next three months.

Please use the last eight digits when referencing your account.

See your previous balance and payments posted since your last invoice.

View your bottle deposits and returns. Learn more

We apply a delivery charge per delivery to help cover the cost of delivering products to your home or office. Learn more

See totals for various products and transactions.

Pay your invoice by mail, online or by calling Customer Care at 800-848-1842. We accept Visa, Master Card, Discover, and American Express

This is your new Remittance Address.

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 800-848-1842.

Upcoming Delivery Dates – View your scheduled deliveries for the next three months.

Customer Account Number – Use this number when referencing your account.

Promotions – Register online to view our latest monthly promotions.

Summary – See your previous balance and payments posted since your last invoice.

Bottle Deposit – View your bottle deposits and returns. Learn more

This amount is based on the monthly U.S. average on-road diesel price as published by the U.S. Department of Energy. Learn more

Will I be charged for bottle deposits?

A refundable bottle deposit for 2.5-, 3- and 5-gallon bottles will apply. This charge will be credited to your account as each empty bottle is returned.

Will I be charged a delivery fee?

Like many delivery companies, a delivery fee will apply to each delivery to help cover the cost of delivering products to your home or office.

Learn more

Will I have a new delivery person?

As we make this transition, it may be necessary to make changes to current service routes, and you may have a new delivery person. It is our goal to deliver the same level of service excellence you've come to expect.

Will my product choices or pricing change?

You will now receive Hinckey Springs^® bottled water products. We also offer a wide array of new premium bottled water products and equipment.

Important Information for Filtration Customers

Welcome to Primo Water! We're delighted to have you as a water filtration customer. If you are a filtration customer, over the coming months, we will be stopping by to make sure your filtration system is working properly. If you need service before our planned visit, please reach out to Customer Care at 800-848-1842.

Primo Water offers all the latest filtration technology, and you may want to consider upgrading your equipment. (Note that if you upgrade, additional charges may apply.) If you're interested, our team can explain your options to you. In the meantime, if you have any concerns or questions, please feel free to contact us at 800-848-1842 or customerservice@primowater.com.

I still need help. What do I do?

We're happy to assist you and answer your questions. You can always speak to your delivery person when he or she stops by, or you can leave a note for your delivery person on your empty bottles. You can also reach us through any of the options below.

Online

800-848-1842

Monday – Friday
8:00 am – 9:00 pm ET

How do I order other beverages and services?

We have many great beverage brands and options for you. In addition to bottled water, we also deliver coffee, tea, water filtration services and more. We serve homes and offices, so selection varies based on your account type.

If you need to stock up or are having a party, it's easy to increase or change your order. Or if you'd like to try something new, we have lots of refreshing choices for you.

Explore what's available for you
Or call us at 800-848-1842.

Customer subject to CA CRV or applicable state bottle deposits on free and purchased cases.

How do I order other beverages and services?