Our operating costs vary depending upon energy prices. A variable energy surcharge will be included as a separate line item on each invoice and will only apply once per billing period regardless of the number of deliveries. The surcharge is based on the Monthly U.S. Average On-Road Diesel Price as published by the U.S. Department of Energy, Energy Information Administration on its website at https://www.eia.gov/petroleum/gasdiesel/. Updated monthly, the Energy Surcharge appears as a separate line item on each statement. We reserve the right to apply the surcharge in our sole discretion. Please note that we do not establish the Monthly U.S. Average On-Road Diesel Price. To learn more about recent energy price developments, please contact the Department of Energy at (202) 586-6966 or go to the U.S. Department of Energy website located at https://www.eia.gov/petroleum/gasdiesel/.
A delivery fee is applied per delivery to help cover operation costs of the delivery of bottled water products to your home or office including but not limited to driver expenses, vehicle maintenance, gas, or other delivery related expenses.
A variable Energy Surcharge per occurrence for diesel fuel, natural gas, and other hydrocarbon based fuels and products that Aquaterra consumes in its overall business. The computation of the variable Energy Surcharge takes into consideration both the overall energy costs in executing our business and other publicly available metrics across various Canadian regions.
A variable Energy Surcharge per occurrence for diesel fuel, natural gas, and other hydrocarbon based fuels and products that Aquaterra consumes in its overall business. The computation of the variable Energy Surcharge takes into consideration both the overall energy costs in executing our business and other publicly available metrics across various Canadian regions.
A bottle deposit is a fee charged for every 3 or 5-gallon bottle delivered to you. A bottle deposit is refundable and will be credited to your account as each empty bottle is returned, either upon each delivery or upon the end of your Service Agreement.
If you choose to sign up for Auto Pay, we may place a $50 hold or charge against your credit or debit card, which amount will be credited to your account or refunded to you as applicable. If you signed up to have charges automatically billed to your credit card each billing period, you may cancel this at any time by contacting us by phone or mail. Once we receive your request, your account will be updated.
Help us create a greener tomorrow by signing up for eInvoice paperless invoices. By selecting this option, you will no longer receive printed paper statements but will receive an electronic version sent to the email address you enter. If you choose to receive paper statements, you will be charged a fee of $2.00 per paper invoice.
If your order is not tax exempt, taxes are estimates only. Final applicable sales tax will be reflected on each invoice. You will be charged taxes on the products you receive in each delivery.
California: 5¢ for containers under 24 oz; 10¢ for containers 24 oz and larger; exempts refillable containers
Connecticut: 5¢ Excludes containers over 3L containing noncarbonated beverages and HDPE (High-density polyethylene) containers
Hawaii: 5¢ plastic (PET and HDPE only) up to 68 oz.
Maine: 5¢ plastic containing 4 liters or less
New York: 5¢ plastic under one gallon
Oregon: 5¢ containers less than or equal to 3 liters
