Welcome to Primo® Water!
We are delighted to be your new water service provider.
We're Committed to Your Satisfaction
Whether it's service for your home, office or both, we're excited to be your new beverage provider. With a full offering of bottled water, coffee, tea and filtration products, we provide complete refreshment and convenience. If our team can improve your experience, please reach out to us.
Will My Product Choices Or Pricing Change?
Your pricing will not change at this time – you'll be billed the same amount as before. If we feel a change in product choices or pricing is necessary, we'll let you know about the change by letter or email. We'll also offer a recommendation for a replacement product that we think you'll enjoy just as much.
Your pricing will not change at this time – you'll be billed the same amount as before. If we feel a change in product choices or pricing is necessary, we'll let you know about the change by letter or email. We'll also offer a recommendation for a replacement product that we think you'll enjoy just as much.
Paperless Billing & Auto Pay
To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments. Go green and save money! If you sign up to receive electronic invoices, it will help you avoid the $6 fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge.
To sign up for paperless and auto pay, go to your account online.
To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments. Go green and save money! If you sign up to receive electronic invoices, it will help you avoid the $6 fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge.
To sign up for paperless and auto pay, go to your account online.
FAQs
Will I be charged for bottle deposits?
A refundable bottle deposit for 2.5-, 3- and 5-gallon bottles will apply. This charge will be credited to your account as each empty bottle is returned.
Will I be charged a delivery fee?
Like many delivery companies, we add a fee to each delivery to help cover the cost of delivering products to your home or office.
How often will I receive an invoice?
Our invoices are aligned with our delivery cycle so you will receive one invoice every 28 days.
Can I change the amount I want delivered or pause service?
You can use your online account or MyWater+ app to change your water order, adjust your delivery schedule, or add on additional beverages.Â
How Water Delivery Works
We'll help you calculate how much water you need and compare dispenser options.
How Water Delivery Works
Your order will be delivered to your doorstep and your empties picked up on your schedule.
How Water Delivery Works
Enjoy high-quality, great-tasting water! You can easily manage your order online or with our app, My Water+.
The coffee brands you love, delivered.
Primo Water® delivery service brings you the variety you would expect from a brewed beverage aisle in a grocery store! Get brands like Green Mountain Coffee®, Starbucks®, ALTERRA®, Folgers®, and Maxwell House®.
