Customer Service

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A Primo Water Delivery man

We answer all questions about products, services, and water.

Primo Water Dispensers

Installation help, product manuals, registration, and warranties.

Primo Water Delivery truck

Shipping Policy, Return Policy, and learn how to start a return.

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Contact Us

Send us a message and we’ll respond within in 2 business days.
Note: This form cannot be used to cancel service.

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Our hours are 8:00 am-9:00 pm EST Mon-Fri, closed Saturday & Sunday.

Existing Customers:
800-728-5508

Get set up for delivery:
800-201-6218

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Chat

Live chat with us, available 8:00 am-9:00 pm EST Mon-Fri

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Primo® Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810

A Primo Water Delivery man and a customer
MOST COMMON

Frequently Asked Questions

Do all 3-to-5 gallon bottles fit all water dispensers?

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Yes, our convenient 3 and 5-gallon bottles fit all of our dispensers.

Are Primo bottles BPA-free?

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Yes. Primo Water bottles are BPA-free.

What filtration processes are used by Primo Water?

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Using a 9-step purification process, we ensure that you enjoy high-quality, great-tasting water.

Can I change the amount of water I want delivered?

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You can use your online account or My Water+ app to change your water order, adjust your delivery schedule, or add on additional beverages.

Download the Primo Water My Water+ Mobile App

Manage your deliveries at anytime, anywhere. Edit, add or pause your deliveries and discover other beverages like sparkling water, coffee, and hot chocolate.

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