Customer Service
We’re always here to help! Let us know how we can assist.
Contact Us
Send us a message and we’ll respond within in 2 business days.
Note: This form cannot be used to cancel service.
Our hours are 8:00 am-9:00 pm EST Mon-Fri, closed Saturday & Sunday.
Existing Customers:
800-728-5508
Get set up for delivery:
800-201-6218
We love getting mail.
Primo® Water
200 Eagles Landing Boulevard
Lakeland, Florida 33810
Frequently Asked Questions
Do all 3-to-5 gallon bottles fit all water dispensers?
Yes, our convenient 3 and 5-gallon bottles fit all of our dispensers.
Are Primo bottles BPA-free?
Yes. Primo Water bottles are BPA-free.
What filtration processes are used by Primo Water?
Using a 9-step purification process, we ensure that you enjoy high-quality, great-tasting water.
Can I change the amount of water I want delivered?
You can use your online account or My Water+ app to change your water order, adjust your delivery schedule, or add on additional beverages.