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Equipment Support

Find how-to-videos, product manuals, and warranty registration.

Manuals & How-To Videos

Bottom Loading Dispensers

Rental Bottom-Load Dispenser with Single-Cup Coffee Brewer

Item No. 41000571

Documents

Cleaning Instructions:

English Spanish
Quick Setup Guide:

English Spanish
User Manual:

English Spanish
Spec Sheet:

English Spanish

Videos

AquaCafe Setup

AquaCafe Setup

AquaCafe Cleaning

AquaCafe Cleaning

Primo hTRIO Black Bottom Loading Water Dispenser with Single-Serve Coffee Machine Built-In

htrio-bottom-load-water-dispenser-with-single-serve-coffee-k-cup-machine-built-in-black

Item No. 45100039

Documents

User Manual:

English Spanish
Spec Sheet:

English Spanish
Quick Setup Guide:

English Spanish

Videos

Coffee & Tea On Demand with The hTRIO Bottom-Loading Water Dispenser

Coffee & Tea On Demand with The hTRIO Bottom-Loading Water Dispenser

Rental Bottom Load Hot & Cold Dispenser

storm-filtration-right

Item No. 41000900

Documents

User Manual:

English Spanish
Quick Setup Guide:

English Spanish
Spec Sheet:

English Spanish
Cleaning Instructions:

English Spanish

Videos

500 Series Quick Setup

500 Series Quick Setup

500 Series Guide

500 Series Guide

500 Series Cleaning Instructions

500 Series Cleaning Instructions

500 Series SmartFlo Water Cartridge Replacement

500 Series SmartFlo Water Cartridge Replacement

Manuals & How-To Videos

Top Loading Dispensers

Rental Top Load Hot & Cold Dispenser

Rental Top Load Hot & Cold Dispenser

Item No. 41000901

Documents

User Manual:

English Spanish
Quick Setup Guide:

English Spanish
Spec Sheet:

English Spanish
Cleaning Instructions:

English Spanish

Videos

Pure Water Dispenser 100 Series Cleaning Instructions

Pure Water Dispenser 100 Series Cleaning Instructions

Pure Water Dispenser 100 Series

Pure Water Dispenser 100 Series

Rental Top Loading Dispenser White Hot & Cold

Primo White Hot & Cold Cooler Front View

Item No. 41000903

Documents

User Manual:

English Spanish
Quick Setup Guide:

English Spanish
Spec Sheet:

English Spanish
Cleaning Instructions:

English Spanish

Videos

Pure Water Dispenser 100 Series Cleaning Instructions

Pure Water Dispenser 100 Series Cleaning Instructions

Pure Water Dispenser 100 Series

Pure Water Dispenser 100 Series

200 Series Water Dispenser

Pure Water Dispenser^® 200 Series

Spec Sheet: English | Spanish
Cleaning: English | Spanish
Quick Start Guide: English | Spanish
Manual: English | Spanish

200k Series Water Dispenser

Pure Water Dispenser^® 200k Series

Spec Sheet: English | Spanish
Cleaning: English | Spanish
Quick Start Guide: English | Spanish
Manual: English | Spanish

300 Series Water Dispenser

Pure Water Dispenser^® 300 Series

Spec Sheet: English | Spanish
Cleaning: English | Spanish
Quick Start Guide: English | Spanish
Manual: English | Spanish

Support Links

Register My Product

Register your dispenser to activate your warranty and make sure we can contact you with any product-specific updates.

Customer Service

If you ever have a problem or question regarding your equipment, contact us so we can assist.

Additional Dispenser Manuals

Browse Primo Water User Manuals to get more information on your water dispenser & accessories.

Customer filling a teapot with Primo water dispenser

MOST COMMON

Frequently Asked Questions

Do all 3- to 5-gallon bottles fit all water dispensers?

Yes, our convenient 3- and 5-gallon bottles fit all of our dispensers.

What filtration processes are used by Primo Water?

Using a 9-step purification process, we ensure that you enjoy high-quality, great-tasting water.

Can I change the amount of water I want delivered?

You can use your online account or MyWater+ app to change your water order, adjust your delivery schedule.