Equipment Support
Find how-to-videos, product manuals, and warranty registration.
Manuals & How-To Videos
Bottom Loading Dispensers
Documents
Videos
Storm 500 Series Quick Setup
Storm 500 Series Guide
Storm 500 Series Cleaning Instructions
Storm 500 Series SmartFlo Water Cartridge Replacement
Documents
Videos
500 Series Quick Setup
500 Series Guide
500 Series Cleaning Instructions
500 Series SmartFlo Water Cartridge Replacement
Manuals & How-To Videos
Top Loading Dispensers
Documents
Videos
Pure Water Dispenser 100 Series Cleaning Instructions
Pure Water Dispenser 100 Series
MOST COMMON
Frequently Asked Questions
Do all 3- to 5-gallon bottles fit all water dispensers?
Yes, our convenient 3- and 5-gallon bottles fit all of our dispensers.
Are Primo bottles BPA-free?
Yes. Primo Water bottles are BPA-free.
What filtration processes are used by Primo Water?
Using a 9-step purification process, we ensure that you enjoy high-quality, great-tasting water.
Can I change the amount of water I want delivered?
You can use your online account or MyWater+ app to change your water order, adjust your delivery schedule.
