Account Update FAQs

Primo Brands has a comprehensive portfolio of highly recognizable and conveniently packaged branded water and beverages that reach consumers whenever, wherever, and however they hydrate. These brands include established “billion-dollar brands” Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Many are already available to order! Check your account online or on the app to see what is available for delivery in your area.

Yes, you will begin to see changes to the water brands you purchase in your recurring orders. We recently started to transition our case packs and large format water (3 and 5-gallon) to include Pure Life®, as well as new regional spring water brands (varies depending on where you live), such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®. We will be discontinuing all Fluoridated water over the coming weeks. Primo Water™ Purified Water will continue to be available in 3 and 5-gallon bottles.

Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.

Once your account has transitioned to the new platform, you can reset your password directly at https://www.readyrefresh.com/en/login/primo/reset.

Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.

As we work to integrate Primo Water and BlueTriton Brands, we are moving Primo Delivery customers to a new service platform that will enable us to better serve all our customers. To ensure there is no impact to your service, this will happen in phases according to delivery branch and we expect to be completed by this fall.  If you have accounts that are serviced by delivery branches that have not yet transitioned, you will continue to manage your accounts and receive invoices from Primo Water as you have been doing. If you have accounts that are serviced by delivery branches that have transitioned to the new platform, you will manage those accounts in the new system and receive invoices from Primo Brands. 

1) Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.

2) Review your delivery instructions in the account Dashboard/ Delivery Settings/ Manage Delivery Details.

3) Be sure to update your notification preferences for delivery reminders and promotional offers.

Yes, an order minimum of $15 is required for all deliveries.

To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.

As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.

Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations.

Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.

For convenience and efficiency, we will offer credit card and ACH automatic payment options.  You can use the new website to update your account.  However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.

Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account.  When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, we will provide a link to a W-9 that matches your assigned payment remittance address prior to the new invoicing.  Otherwise, there is no change to the existing information.