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Introducing the Saratoga Collection™, a refreshing new line of flavored sparkling spring water! Learn More
Absopure Customers, Welcome to Primo Brands™!
We’re delighted to welcome you to Primo Brands, and we’re here to make this transition as easy and seamless as possible. For now, there’s nothing you need to do—your current service and account will continue as usual through October 25, 2026. Beginning Monday, October 26th, you will start receiving communications about your new Primo Brands account and service. We’ll keep you informed and share details about any updates and new benefits as they become available. Please check back on or after October 26th for more information. We look forward to continuing to serve you.
Important Documents & Information
Helpful information to start your transition to Primo Brands.
What Happens Next?
Effective Monday, October 26, 2026, you’ll receive a new Primo Brands account number. Your existing Absopure account information—including your preferred products, pricing, and delivery schedule—will transfer to your new account. We’re committed to making this transition as smooth as possible and ensuring you are informed about any changes, as well as the added benefits available to you. At this time, no action is needed. Your current service and account will continue as usual through October 25, 2026. If you have any questions or need assistance, please continue to contact us at 800-422-7678. Our team will be happy to assist you.
Continued Great Service
You will continue to receive your 5G and 3G returnable bottled water products as usual. Absopure case packs will transition to Ice Mountain® and Pure Life® case packs.
Delivery Schedule and Person
Your delivery day and delivery person are not expected to change.
Your Account & Billing Information
Beginning October 26th, Primo Brands will handle all of your billing. We’ll provide you with a new account number, and any remaining balance on your Absopure account will be transferred automatically. Absopure expects to issue your final statement on October 22, 2026. If your account is enrolled in Autopay, your credit card will not be charged at that time. Instead, any applicable charges for services from Absopure and Primo Brands will appear on your first invoice from Primo Brands. After that, your Autopay credit card account will be billed at the time of each delivery.
Payments for outstanding balances should be paid directly to Primo Brands. If you have a payment in transit to Absopure at the time of the transition, no action is needed. We will ensure the payment is transferred and credited to your Primo Brands account as soon as it is received. Please allow a few additional days for the payment to appear on your account while it is being forwarded. Rest assured, your account will receive full credit for the payment.
Paperless Billing
Save paper and save money! After October 26th, you may sign up to receive electronic invoices; by signing up, you will not be charged a $6 fee for processing, handling, and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge. If you currently receive electronic invoices from Absopure, you will receive e-invoices from Primo Brands.
Payment Methods
Once your new Primo Brands customer account is created, you’ll have several easy ways to pay your bill. You can sign up for AutoPay with a debit or credit card, pay by mail, pay online, use PayPal, use the ReadyRefresh My Water+ app, or call us. If you currently use AutoPay with Absopure, your AutoPay information will carry over to your new Primo Brands account. We’ll also waive the 2.6% credit card surcharge for the first 90 days. Please note that debit cards are not subject to the credit card surcharge. Your first credit card charge will take place when your first monthly bill is issued. After that, your card will be charged after each delivery.
Online Account Access
For your convenience, online access to your account will be provided via the email address you registered with Absopure. After October 26th, you will receive instructions via email to setup your account. If you’d like to provide an email address before the transition, please call us at 800-422-7678. We’ll be happy to update your communication preferences.
ReadyRefresh My Water+ App
Once your online account access is set up, download the ReadyRefresh My Water+ app to conveniently pay your bill, manage your deliveries and add products to your order.
Terms and Conditions
New Terms & Conditions of service apply to your orders and deliveries from Primo Brands. You can view them at readyrefresh.com/en/terms.
New Vendor Set Up Request
For customers who need to update forms, such as a certificate of insurance, we’ll provide an email address on October 26th where you can send those requests.
