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Absopure Customers, Welcome to Primo Brands™!
Dear Absopure Customer,
We are delighted that you’re now part of our family of valued customers. Whether it’s service for your home, office, or both, we’re excited to be your beverage provider.
At Primo Brands, we’re more than great water. From the first sip to the last drop, our beverage delivery service is designed to help simplify your life while bringing you trusted, premium brands.
We are committed to your satisfaction. If our team can improve your experience, please reach out to us at 800-380-6777. We welcome your questions and feedback.
Sincerely,
Primo Brands™ Customer Experience Team
Important Documents & Information
Helpful information to start your transition to Primo Brands.
What Happens Next?
Effective Monday, October 26, 2026, you’ll receive a new Primo Brands account number. Your existing Absopure account information—including your preferred products, pricing, and delivery schedule—will transfer to your new account. We’re committed to making this transition as smooth as possible and ensuring you are informed about any changes, as well as the added benefits available to you. If you have any questions or need assistance, please contact us at 800-380-6777. Our team will be happy to assist you.
How To Access Your New Account
To log in to your account for the first time, you need to reset your password at https://www.readyrefresh.com/en/login/pw/request and follow the instructions. Once set up, you may log in at https://www.readyrefresh.com/en/login using the newly created password. If you do not have an email associated with your account, please call us at 800-380-6777 to setup your online access.
Continued Great Service
You will continue to receive Absopure 3G and 5G bottled water products along with Ice Mountain® and Pure Life® case packs, and your product pricing will remain the same. We also offer a wide array of premium bottled water products and equipment, including The Mountain Valley® Spring Water and Saratoga® Spring Water.
Delivery Schedule and Person
Your delivery day and delivery person are not expected to change.
Your Account & Billing Information
Beginning October 26th, Primo Brands will handle all of your billing. We’ll provide you with a new account number, and any remaining balance on your Absopure account will be transferred automatically. If your account is enrolled in Autopay, your credit card will not be charged at that time. Instead, any applicable charges for services from Absopure and Primo Brands will appear on your first invoice from Primo Brands. After that, your Autopay credit card account will be billed at the time of each delivery.
Payments for outstanding balances should be paid directly to Primo Brands. If you have a payment in transit to Absopure at the time of the transition, no action is needed. We will ensure the payment is transferred and credited to your Primo Brands account as soon as it is received. Please allow a few additional days for the payment to appear on your account while it is being forwarded. Rest assured, your account will receive full credit for the payment.
Paperless Billing
Save paper and save money! If you sign up to receive electronic invoices, you will avoid the $6 fee charged for processing, handling, and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge. If you currently receive electronic invoices from Absopure, you will receive e-invoices from Primo Brands.
Payment Methods
Once your new Primo Brands customer account is created, you’ll have several easy ways to pay your bill. You can sign up for AutoPay with a debit or credit card, pay by mail, pay online, use PayPal, Apple Pay, use the ReadyRefresh My Water+ app, or call us. If you currently use AutoPay with Absopure, your AutoPay information will carry over to your new Primo Brands account. We’ll also waive the 2.6% credit card surcharge for the first 90 days. Please note that debit cards are not subject to the credit card surcharge. Your first credit card charge will take place when your first monthly bill is issued. After that, your card will be charged after each delivery. If you currently pay by ACH, we'll send you a separate communication with instructions for updating your payment information, along with a bank confirmation letter. Please send remittance details to remit@primobrands.com.
Online Account Access
For your convenience, online access to your account will be provided via the email address you registered with Absopure. After October 26th, you will receive instructions via email to setup your account. Need help setting up access to your online account? Call us at 800-380-6777, and we'll be happy to assist you.
ReadyRefresh My Water+ App
Once your online account access is set up, download the ReadyRefresh My Water+ app to conveniently pay your bill, manage your deliveries and add products to your order.
Terms and Conditions
New Terms & Conditions of service apply to your orders and deliveries from Primo Brands. You can view them at readyrefresh.com/en/terms.
New Vendor Set Up Request
If you need any information to update your system, such as a certificate of insurance, please email PBARProcessing@primobrands.com. We'll be happy to provide what you need. Please allow 3-5 business days for processing.
How does billing work?
Invoices
Your invoice will be generated monthly. Note that a delivery fee and late charge may apply.
How do I set up my account?
After October 26th, online access to your account will be sent to the email address registered with Absopure. Setup instructions will be emailed to you.
Many Ways to Pay
You will be able to pay your bill online using our ReadyRefresh My Water+ app, by mail, PayPal or by calling our Customer Experience Center at 800-380-6677.
