Set Your Location
Your location is needed to find products and services that are available in your area.
Introducing the Saratoga Collection™, a refreshing new line of flavored sparkling spring water! Learn More
Bishop's Water Customers, Welcome to Primo Brands™!
Dear Bishop’s Water Customer,
We are delighted that you’re now part of our family of valued customers. Whether it’s service for your home, office, or both, we’re excited to be your beverage provider.
Bishop’s Water is now proudly part of Primo Brands, the family that also owns The Mountain Valley® Spring Water. At Primo Brands, we’re more than great water. From the first sip to the last drop, our beverage delivery service is designed to simplify your life while bringing you trusted, premium brands.
We are committed to your satisfaction. If our team can improve your experience, please reach out to us at 877-450-6818. We welcome your questions and feedback.
Sincerely,
Primo BrandsTM
Customer Experience Team
Important Documents
Helpful information to start your transition to Primo Brands.
What Happens Next?
Effective Monday, March 23, 2026, we will be your new beverage provider. Our goal during this transition is to ensure you understand all of the changes and added benefits available to you.
Continued Great Service
You will continue to receive The Mountain Valley® Spring Water bottled water products and your pricing will remain the same. We also offer a wide array of great water products and equipment.
Delivery Schedule and Person
As we make this transition, your delivery day and delivery person will change, and your delivery truck may look a little different.
Invoices
Your invoice will be generated monthly. Note that a delivery fee and late charge may apply.
Your New Account & Past Balances
As part of the transition, you will receive a new account from Primo Brands and your outstanding balance from Bishop's Water will carry over to that new account. Payments for past balances and new charges should be paid directly to Primo Brands.
Paperless Billing
Save paper and save money! If you sign up to receive electronic invoices, it will help you avoid the $6 fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge. If you currently receive electronic invoices from Bishop's Water, you will now receive e-invoices from Primo Brands.
Payment Methods
To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments. You can also pay your bill by mail or online, using the ReadyRefresh My Water+ app or by calling us at 877-450-6818. If you are on AutoPay with Bishop's Water, please note that your AutoPay information will not carry over and you will need to register your new Primo Brands account.
Online Account Access
For your convenience, online access to your account is provided via the email address you registered with Bishop's Water. You will receive instructions via email to set up your account. If you did not register an email with Bishop's Water, please contact our Customer Experience Center to setup a new online user account.
ReadyRefresh My Water+ App
Once your online account access is set up, download the ReadyRefresh My Water+ app to conveniently pay your bill, manage your deliveries and add products to your order.
Terms and Conditions
New Terms & Conditions of service apply to your orders and deliveries from Primo Brands. You can view them at readyrefresh.com/en/terms.
How does billing work?
Invoices
Your invoice will be generated monthly. Note that a delivery fee and late charge may apply.
How do I set up my account?
Online access to your account is provided via the email address you registered with Bishop's Water. Instructions will be sent via email to set up your account.
Many Ways to Pay
You can pay your bill online using our ReadyRefresh My Water+ app, by mail, or by calling our Customer Experience Center at 877-450-6818.
SET IT AND FORGET IT
Paperless Billing & Auto Pay
To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments. You can also pay your bill by mail or online, using the ReadyRefresh My Water+ app or by calling us at 877-450-6818.
To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments. You can also pay your bill by mail or online, using the ReadyRefresh My Water+ app or by calling us at 877-450-6818.
Will my product choices or pricing change?
Your pricing will not change at this time - you'll be billed the same amount as before.
You will continue to receive The Mountain Valley® Spring Water bottled water products. We also offer a wide array of great bottled water products and equipment.
Your pricing will not change at this time - you'll be billed the same amount as before.
You will continue to receive The Mountain Valley® Spring Water bottled water products. We also offer a wide array of great bottled water products and equipment.
