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Mountain Valley Water of South Florida Customers, Welcome to Primo Brands™!
Dear Mountain Valley Water of South Florida Customer,
We are delighted that you’re now part of our family of valued customers. Whether it’s service for your home, office, or both, we’re excited to be your beverage provider.
Mountain Valley Water of South Florida is now proudly part of Primo Brands, the family that also owns The Mountain Valley® Spring Water. At Primo Brands, we’re more than great water. From the first sip to the last drop, our beverage delivery service is designed to simplify your life while bringing you trusted, premium brands.
We are committed to your satisfaction. If our team can improve your experience, please reach out to us at 800-499-1625. We welcome your questions and feedback.
Sincerely,
Primo BrandsTM
Customer Experience Team
Important Documents
Helpful information to start your transition to Primo Brands.
What Happens Next?
Effective Monday, June 15, 2026, we will be your new beverage provider. Our goal during this transition is to ensure you understand all of the changes and added benefits available to you.
Continued Great Service
You will continue to receive Mountain Valley® bottled water products and your pricing will remain the same. We also offer a wide array of great water products and equipment.
Delivery Schedule and Person
During this transition, your account will be placed on an automatic recurring schedule, which will change your delivery day and delivery person, and your delivery truck may look a little different. You can manage your schedule and update your delivery preferences in the "Deliveries" section of the My Water + app or on water.com.
Invoices
Your invoice will be generated monthly. Note that a delivery fee and late charge may apply.
Your New Account & Past Balances
As part of the transition, you will receive a new account from Primo Brands and your outstanding balance from Mountain Valley Water of South Florida will carry over to that new account. Payments for past balances and new charges should be paid directly to Primo Brands.
Paperless Billing
Save paper and save money! If you sign up to receive electronic invoices, it will help you avoid the $6 fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge. If you currently receive electronic invoices from Mountain Valley Water of South Florida, you will now receive e-invoices from Primo Brands.
Payment Methods
To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments. You can also pay your bill by mail or online, using the ReadyRefresh My Water+ app or by calling us at 800-499-1625. If you are on AutoPay with Mountain Valley Water of South Florida, your AutoPay details will transfer to your new Primo Brands account, and we will waive the 2.6% credit card surcharge for 90 days. Please note: Debit cards are not subject to the credit card surcharge. Your first credit card charge will occur at the time of your first monthly bill. After that, you will be charged after each delivery.  If you paid your Mountain Valley Water of South Florida balance using Zelle, we kindly ask that you use another payment method as we do not accept Zelle payments.
Online Account Access
For your convenience, online access to your account is provided via the email address you registered with Mountain Valley Water of South Florida. You will receive instructions via email to set up your account. If you did not register an email with Mountain Valley Water of South Florida, please contact our Customer Experience Center to setup a new online user account. With an online account you can get any questions answered conveniently through our chat feature.
ReadyRefresh My Water+ App
Once your online account access is set up, download the ReadyRefresh My Water+ app to conveniently pay your bill, manage your deliveries and add products to your order. You can also use the Chat feature to get answers to your questions conveniently.
Terms and Conditions
New Terms & Conditions of service apply to your orders and deliveries from Primo Brands. You can view them at readyrefresh.com/en/terms.
How does billing work?
Invoices
Your invoice will be generated monthly. Note that a delivery fee and late charge may apply.
How do I set up my account?
Your account is linked to the email you registered with Mountain Valley Water of South Florida. Setup instructions will be sent by email.
Many Ways to Pay
You can pay your bill online using our ReadyRefresh My Water+ app, by mail, or by calling our Customer Experience Center at 800-499-1625.
SET IT AND FORGET IT
Paperless Billing & Auto Pay
If you sign up to receive electronic invoices, it will help you avoid the $6 fee charged for processing, handling and mailing paper invoices. If you currently receive electronic invoices from Mountain Valley Water of South Florida, you will now receive e-invoices from Primo Brands. To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments.
If you sign up to receive electronic invoices, it will help you avoid the $6 fee charged for processing, handling and mailing paper invoices. If you currently receive electronic invoices from Mountain Valley Water of South Florida, you will now receive e-invoices from Primo Brands. To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments.
Will my product choices or pricing change?
Your pricing will not change at this time - you'll be billed the same amount as before.
You will continue to receive Mountain Valley bottled water products. We also offer a wide array of great bottled water products and equipment.
Your pricing will not change at this time - you'll be billed the same amount as before.
You will continue to receive Mountain Valley bottled water products. We also offer a wide array of great bottled water products and equipment.
