Rainbow Distributing Customers, Welcome to Primo Brands^™!

Dear Rainbow Distributing Customer,

We are delighted that you're now a part of our family of valued customers. Whether it's service for your home, office or both, we're excited to be your beverage provider.

At Primo Brands, we're more than great water. From the first sip to the last drop, our beverage delivery service is designed to help simplify your life.

We are committed to your satisfaction. If our team can improve your experience, please reach out to us at 800-707-6777. We encourage your questions and feedback.

Sincerely,

Customer Experience Team

What Happens Next?

Effective Monday, October 19, 2026, we will be your new beverage provider. Our goal during this transition is to ensure you understand all of the changes and added benefits available to you.

Continued Great Service

You will continue to receive Poland Spring^® and Pure Life^® bottled water, and your product pricing will remain the same. We also offer a wide array of great bottled water products and equipment.

Delivery Schedule and Person

As we make this transition, your delivery day and delivery person will change, and your delivery truck may look a little different.

Invoices

Your invoice will be generated monthly. Note that a delivery fee and late charge may apply.

Your New Account & Past Balances

As part of the transition, you will receive a new account from Primo Brands and your outstanding balances from Rainbow Distributing will automatically transfer to your new Primo Brands account.  All outstanding balances are due to Primo Brands.

If you have a payment in transit to Rainbow Distributing at the time of the transition, no action is needed. We will ensure the payment is transferred and credited to your Primo Brands account as soon as it is received. Please allow a few additional days for the payment to appear on your account while it is being forwarded.

Paperless Billing

Save paper and save money! If you sign up to receive electronic invoices, you will avoid the $6 fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give you time to sign up and avoid this charge. If you currently receive electronic invoices from Rainbow Distributing, you will now receive e-invoices from Primo Brands.

Payment Methods

To simplify your billing routine, sign up for AutoPay using a debit or credit card to set up recurring payments. You can also pay your bill by mail or online, PayPal or Apple Pay, using the ReadyRefresh My Water+ app, or by calling us at 800-707-6777. If you are on AutoPay with Rainbow Distributing, your AutoPay details will transfer to your new Primo Brands account, and we will waive the 2.6% credit card surcharge for 90 days. Please note: Debit cards are not subject to the credit card surcharge. Your first credit card charge will occur at the time of your first monthly bill. After that, you will be charged after each delivery.  If you paid your Rainbow Distributing balance using Zelle, we kindly ask that you use another payment method as we do not accept Zelle payments.

Online Account Access

For your convenience, online access to your account is provided via the email address you registered with Rainbow Distributing. You will receive instructions via email to set up your account. If you did not register an email with Rainbow Distributing, please contact our Customer Experience Center to setup a new online user account.

ReadyRefresh My Water+ App

Once your online account access is set up, download the ReadyRefresh My Water+ app to conveniently pay your bill, manage your deliveries and add products to your order.

Terms and Conditions

New Terms & Conditions of service apply to your orders and deliveries from Primo Brands. You can view them at readyrefresh.com/en/terms.