Customer Service

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A Primo Water Delivery man

We answer all questions about products, services, and water.

Primo Water Dispensers

Installation help, product manuals, registration, and warranties.

Primo Water Delivery truck

Shipping Policy, Return Policy, and learn how to start a return.

Contact Us

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Call

Monday - Friday
8:00am - 9:00pm EST

Existing Customers:
800-728-5508

Get set up for delivery:
800-201-6218

A Primo Water Delivery man and a customer
MOST COMMON

Frequently Asked Questions

Download the ReadyRefresh My Water+ Mobile App

Smartphone displaying a delivery management app interface with options for managing deliveries, equipment, and offers, set against a radial burst background.

Manage your deliveries anytime, anywhere with the ReadyRefresh My Water+ app. Update, add, or pause deliveries with ease, explore a variety of great‑tasting water products, and take care of payments and account preferences, all in just a few taps.

Water Types
Purified

Enjoy the crisp, clean taste of purified water. Purified water is filtered to remove impurities like chemicals and other contaminants for pure refreshment.

Spring

Crisp, pure, and refreshing. Spring water comes from an underground formation and is collected at its source and bottled for your enjoyment.

Alkaline

Primo Water Plus is a purified water enhanced with minerals for a smooth taste and a pH level of 9.5 at the time of bottling.

Distilled

Sparkletts distilled water is boiled to remove all impurities, reducing water to its purest form, H20.

First, what's the zip code where you need water?
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